Returns and Exchanges

How long do I have to return an item?

You have 30 days from the date on which the goods were received to return any item.

UK RETURNS

The customer is responsible for all return delivery costs unless an item has been delivered to you either faulty or incorrectly. If you have received an item that is faulty or sent incorrectly, please contact our customer service team directly email, before making arrangements to return the products.
Please clearly mark the returned item(s) with the returns address and ensure that the order number from is in view. You can find this on your receipt. Please send the item to:

S.Bullman
5 Marshalls Meadow,
Stowupland,
Stowmarket,
Suffolk,
IP14 4DX

Items must be returned within 30 days from the date on which the goods were received. Items must be returned with all their tags and in the same packaging they arrived in. It would be helpful to have your name, order number and details of the item you wish to return, plus the particulars of any exchange required.

Upon inspection of returned product, Treeshirtz will issue a full refund to the card used for the purchase less the original delivery charge. All items will be inspected upon return and in the unlikely event that an item is returned to us in an unsuitable condition, Treeshirtz reserves the right not to refund the item and have to send it back to you at your expense.

All exchanges will be shipped free of charge, via Royal Mail 2nd class (unless otherwise agreed with a customer service advisor).

INTERNATIONAL RETURNS

S.Bullman
5 Marshalls Meadow,
Stowupland,
Stowmarket,
Suffolk,
IP14 4DX

Within the package include any exchange information that you require. The customer is responsible for all return delivery costs unless an item has been delivered to you either faulty or incorrectly. If you have received an item that is faulty or sent incorrectly, please contact our customer service team directly by phone or email, before making arrangements to return the products.

Items should be returned via a tracked delivery service to enable your item arrives safely at Treeshirtz. Treeshirtz cannot accept responsibility for items that are not returned by recorded delivery.

Upon inspection of returned product, Treeshirtz will issue a full refund to the card used for the purchase less the original delivery charge. All items will be inspected upon return and in the unlikely event that an item is returned to us in an unsuitable condition, Treeshirtz reserves the right not to refund the item and have to send it back to you at your expense.