Refund policy

We want you to be happy with your Treeshirtz order. Most of our products are made to order rather than produced and stored in large quantities. This helps us avoid unnecessary stock and reduce waste.

We understand that sometimes things don't work out. This policy explains how returns, size exchanges, faulty items and refunds are handled.

Returns
You have 14 days after receiving your order to tell us that you wish to cancel or return an eligible item. Once you have notified us, you then have a further 14 days to return the item.

To be eligible for a return, your item should be in the same condition that you received it: unworn, unused and unwashed, with tags attached and in its original packaging where applicable. You will also need your order number or proof of purchase.

To request a return, please contact us at contact@treeshirtz.co.uk before sending anything back. If a physical return is required, we will provide the appropriate return address and instructions.

For change-of-mind returns, the customer is responsible for the cost of returning the item. We recommend using a tracked postal service, as we cannot be responsible for returned items that are lost in transit.

Please do not send items back to us without first requesting a return.

Nothing in this policy affects your statutory rights.

Size exchanges
We want to make choosing the right size as straightforward as possible. Detailed, product-specific sizing information is provided on our product pages, including measurements in both centimetres and inches. Please check the size guide for the particular product you are buying before placing your order, as sizing can vary between garments.

If you order the wrong size, we will offer one complimentary size exchange. Please contact us within 14 days of receiving your order at contact@treeshirtz.co.uk and we will explain what to do next.

You will be responsible for the cost of returning the original item to us. Once the return has been accepted, Treeshirtz will cover the cost of sending your first replacement size.

Our complimentary size exchange is limited to one replacement per item. Please check the sizing information again carefully when choosing your replacement, as we cannot provide a further free size exchange if the replacement size is also unsuitable.

If we have sent you a different size from the one you ordered, this is an incorrect item rather than a size exchange and will be dealt with at no cost to you under the Faulty, damaged or incorrect items section below.

Faulty, damaged or incorrect items
Please inspect your order when it arrives. If an item is faulty, damaged, misprinted or different from the product, size or colour you ordered, please contact us as soon as possible. We ask that problems are reported within 14 days of delivery where possible so that we can resolve them quickly.

Please email contact@treeshirtz.co.uk with your order number, a brief description of the problem and clear photographs showing the fault, damage or incorrect item.

Please do not return the item unless we ask you to. In many cases, photographs will allow us to resolve the problem without requiring the product to be sent back.

Where appropriate, we will arrange a replacement or refund at no additional cost to you, taking account of your preference and applicable consumer rights.

Our request that problems are reported within 14 days does not limit your statutory rights in relation to faulty or incorrectly supplied goods.

Personalised and custom products
Products that have been genuinely personalised or customised specifically for you cannot normally be returned because you have changed your mind.

This does not affect your rights if a personalised or customised product is faulty, damaged or incorrectly supplied.

Standard Treeshirtz designs that are printed after you place your order are not treated as personalised products solely because they are made to order.

Sale items
Sale and discounted items are covered by the same returns policy as full-price items.

Exchanges
Other than our one-time size exchange described above, we do not offer exchanges for different colours, designs or products.

Please choose your colour and design carefully before placing your order. This does not affect your statutory cancellation or return rights.

UK, EU and international orders
Nothing in this policy affects any statutory consumer rights that apply to your order.

For eligible online purchases, customers in the UK and European Union generally have a legal cooling-off period during which they can cancel an order without giving a reason. Any applicable cancellation rights will be honoured in accordance with the law.

Different consumer rights may apply in other countries. Where applicable local consumer law provides rights beyond those set out in this policy, those rights will apply.

Refunds
We will notify you once we have received and inspected your return and let you know when your refund has been processed.

Approved refunds will be made to your original payment method. We aim to process approved refunds promptly, although your bank, card provider or payment service may take additional time to show the money in your account.

Where you have exercised an applicable statutory right to cancel an online order, any refund, including any delivery charges that we are legally required to refund, will be handled in accordance with applicable consumer law.

Contact us
If you are unsure about sizing, need to arrange a return or have a problem with your order, please contact us before sending anything back.

Email: contact@treeshirtz.co.uk