Shipping policy
SHIPPING & DELIVERY
Most Treeshirtz products are produced to order rather than held in large quantities of finished stock. This helps us avoid holding unnecessary stock and reduces waste, but it also means there is a short production period before your order is dispatched.
UK DELIVERY
Standard UK delivery costs £3.50.
We offer FREE UK DELIVERY on orders over £50.
The applicable delivery charge will be shown at checkout before you complete your order.
PRODUCTION TIMES
Most Treeshirtz products are produced and prepared for dispatch within approximately 1–2 working days after your order is placed.
Production times are estimates and may occasionally be longer during exceptionally busy periods, product launches, seasonal peaks or where circumstances outside our reasonable control affect production.
DELIVERY TIMES
Once your order has been produced and dispatched, UK delivery will normally take approximately 2–3 working days.
Please remember that production time and delivery time are separate. As most products are produced to order, your total estimated order time will normally include both the production period and the delivery period.
Delivery times are estimates rather than guaranteed delivery dates. If we become aware of a significant delay affecting your order, we will keep you informed where reasonably possible.
DELIVERY PARTNERS
Treeshirtz works with a number of specialist production and fulfilment partners. Depending on the product ordered and where it is produced, your parcel may be delivered by different carriers, including Royal Mail, DPD or Evri.
You do not need to select a production partner or carrier when ordering. We arrange the appropriate fulfilment and delivery service for your order.
ORDER TRACKING
You will receive tracking information once your parcel has been dispatched so you can follow its progress.
Please allow a short period after receiving your dispatch confirmation for tracking information to become active.
ORDERS ARRIVING IN SEPARATE PARCELS
Some Treeshirtz products may be produced by different specialist fulfilment partners. If your order contains more than one product, the items may occasionally be produced at different locations and arrive in separate parcels.
If this happens, don't worry — the remaining items in your order may simply still be in production or on their way to you. Separate tracking information will be provided for each shipment.
DELIVERY ADDRESSES
Please check your delivery address carefully before submitting your order.
If you notice an error after placing your order, contact us as soon as possible at contact@treeshirtz.co.uk. We will try to correct the address where possible, but because products can enter production quickly, we cannot guarantee that changes can be made once an order is being processed or has been dispatched.
If an order cannot be delivered or needs to be sent again because an incorrect or incomplete delivery address was supplied by the customer, additional delivery or replacement costs may apply where appropriate. This does not affect your statutory rights where the delivery problem was caused by us.
IF YOUR PARCEL HAS NOT ARRIVED
If your order has not arrived within the expected timeframe, please contact us at contact@treeshirtz.co.uk.
We will investigate the delivery with the relevant fulfilment partner or carrier and help resolve the issue. You should not need to resolve a genuinely lost parcel with the carrier yourself.
If a parcel is confirmed as lost, we will arrange an appropriate replacement or refund in accordance with your consumer rights.
PARCELS MARKED AS DELIVERED
If tracking shows that your parcel has been delivered but you cannot find it, please first check any safe places around the delivery address and, where appropriate, with other members of your household or neighbours who may have accepted it.
If you still cannot locate the parcel, contact us and we will investigate the delivery with the relevant carrier or fulfilment partner.
DAMAGED OR INCORRECT ORDERS
If your order arrives damaged, faulty or you receive an incorrect item, please contact us as soon as possible. Details of how we handle these situations can be found in our Returns & Refunds Policy.
BUSY PERIODS AND UNEXPECTED DELAYS
Production and delivery can occasionally take longer during particularly busy periods, major product launches, seasonal peaks, severe weather, carrier disruption or other circumstances outside our reasonable control.
We will always aim to get your order to you as quickly as reasonably possible and will communicate significant known delays where appropriate.
Nothing in this policy limits your statutory rights relating to delivery.
INTERNATIONAL DELIVERY
Treeshirtz currently ships to UK addresses only.
We plan to introduce international delivery in the future. When additional countries become available, the applicable delivery options, charges, estimated times and any relevant information about taxes or customs charges will be provided and this policy will be updated accordingly.
QUESTIONS ABOUT DELIVERY
If you have any questions about an order or delivery, please contact us at:
contact@treeshirtz.co.uk